If one or more items from your order is damaged or defective, please send an email to HearstCastleRetail@aramark.com or call 1-805-927-8601 for assistance. Based on the condition of the item(s) in your order, a customer support representative will instruct you on how to proceed with your return.

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Contact us

Hearst Castle

750 Hearst Castle Rd
San Simeon, CA 93452

Business Hours

Monday - Sunday (Closed Holidays)
8 A.M. to 4 P.M. PST

About Us

Welcome to the Hearst Castle online store! All orders ship directly from the museum gift shop.